There is a 14-day cancellation policy. All deposits are non-refundable if canceled less than 14 days prior to reservation date. No shows or cancellation within 3 hours prior to pick-up time of lessee/customer is responsible for 50% of the total bill of the rental and it will be charged to their charge card. By providing Walden Limousine Service LLC. your personal information and deposit for your set rental, you are accepting and agree to the terms of the lease and accept the responsibility of yourself and all your guest actions during the rental. All rentals paying with a credit card, the credit card must be in the lessee/customer name. The rental time will start at the prearranged time set by the lessee/customer listed on the contract. Walden Limousine Service is not liable in the event of mechanical breakdown while on rental, and will only be responsible for making up rental lost time (no monetary refund for loss time) on this current rental or will be credited the loss time on a future rental at a later date. If lessee/customer or driver ends the rental earlier than the predetermined time there will not be any monetary refund or credit issued for the unused time. If the leased vehicle cannot make the original pick-up due to unforeseen mechanical issues the deposit will be return and the reservation canceled, unless if the customer and Walden Limousine Service can come to an agreement on using a similar vehicle to take its place if one is available. There are no refunds for stereo, party lights, TVs, and air-conditioning that malfunctions during the rental. The client assumes full financial liability for any damage to the vehicle, caused during the duration of the rental by themselves or any members of their group. A fee of $100.00 will be assessed for each carpet or seat burn. A sanitation fee (bodily fluids) is $150.00 charge per incident. If any bodily fluids are found in and/or on, any part of the vehicle during the rental. Alcohol consumption is for guests 21 years or older and everyone must have a valid ID on them (It is the lessee responsibility to make sure all of their guests are 21 years and older and have a valid ID on them). Anyone under 21 years of age, who appears, is or has been consuming/handling alcohol, or anyone of any age using illegal drugs of any kind in any of Walden Limousine Service vehicles, will be asked to leave and the proper authorities may be called. The driver has the right to terminate rental without any refund. Smoking is not permitted in any of the vehicles. Overtime rates will apply after the first 10 minutes of prearranged drop-off time as described on the rental contract. The rental time will continue until all passengers and passenger items are out of the vehicles. Walden Limousine Service is not responsible for delays or the termination of rental due to weather conditions and unsafe road conditions (i.e. unsalted, snow-covered or icy streets; accidents; extreme weather; construction delays etc.). Walden Limousine Service drivers are not permitted for any reason to take any vehicles on anyone’s personal driveway (for loading and unloading etc.) or park, stop or drive any vehicles off any non-harden road, street or parking lot, etc. Walden Limousine Service is not responsible for articles left in the vehicles during or after the rental. The full balance of rental must be paid in full to the driver on the rental date at the beginning of the rental before the vehicle can leave the pick-up location. Vehicles cannot be loaded beyond legal seating capacity (seating capacities are based on the limousine industry standard of 16″ per person, seating capacities may be less due to the size of a guest). If any improper and/or inappropriate actions of any guest cause the vehicle to be detained for any reason, standard rental rates will apply. Must be 21 years of age to rent any vehicle (anyone under 21 that attempts to rent a vehicle will be charged the full amount of the rental and the reservation will be canceled). Any underage groups (18 years of age or younger), a parent or legal guardian will need to rent the vehicle, and is required to be at the original pick-up, and be available during the rental and be willing to come out to the vehicle if necessary. Walden Limousine Service drivers have the right not to remain in an area with their vehicle while waiting on their guests, where they feel their safety is at risk. Quoted rates are estimates only with final charges to be assessed at the end of the rental for additional fees (parking, turnpike, damages to the vehicle, overtime rental fees, bodily fluid charges, and excessive cleanup fee, etc.). Any additional fees need to be paid to the driver at the end of the rental at the drop-off point by cash or credit card. Any damages caused by the lessee or their guests that prevents the vehicle from performing other rentals, the lessee is responsible for those repairs and the income from the loss from those rentals until the vehicle can be put back in service and is responsible for any legal fees in the collection of outstanding charges. No violence or weapons (i.e. guns, knives, explosives, etc.) will be tolerated, any and all parties involved will be asked to leave and the proper authorities may be contacted. It is the lessee’s responsibility to make sure that they and their guests follow the posted rules in the vehicles at all times.